2022 Core Banking System Upgrade FAQs
To provide our clients with the most up-to-date technology and banking services and to maximize operational efficiencies, our core banking system was successfully updated during the weekend of March 25th.
Naturally, our clients will have questions and we want to do our best to provide answers. In addition to our normal client support methods via phone, email, and in-person, we’ve created this page to help answer questions and provide important information related to these system updates.
The most important information we want to ensure all our clients are aware of are:
- Online and Mobile Banking – The first time you log in after the system update, you may be prompted to re-authenticate your identity via text message or phone call by logging in through the bank’s website. You will continue to use the same username and password you use today.
- The date our clients receive their monthly statements may change. All account holders will get their regular statements through March 24th. Everyone will get a statement on March 25th. Going forward, month-end statements will be sent for all deposit accounts. There are no changes to the loan notices or line of credit statements.
Here are some answers to additional questions you may have.
Please note: We will add information to this page as it becomes available, so please check back often.
River City Bank wants to continue to offer the best in products and services to our clients as well as maximize operational efficiencies. The core conversion is a major step in accomplishing both goals.
Yes. You will have the same bank account number(s) for checking, savings, money market, CDs, IRAs, and loans.
Yes. You may continue to use your River City Bank checks. When you’re ready to re-order more checks, you can do that online through our website, www.rivercity.bank, or you may contact us, and we’ll be glad to assist you.
Yes. You may continue to use your debit card throughout and following the core banking system conversion. You will not need a new debit card. While we do not anticipate any disruption to our debit card network during the conversion weekend, our debit card limits will be using the offline limits which will be as follows: ATM - $505; Point of Sale purchases - $2,500 per day. Balance inquiries at the ATM will also be unavailable during this time.
We do not anticipate there being any time you will be unable to access your funds by debit card or check. We planned the conversion over a weekend to minimize the impact to our clients, while offering complete access to your funds. However, please carry an alternative form of payment during conversion weekend in case River City Bank experiences an unplanned disruption of service. From 4pm on Friday, March 25th through 8am on Monday, March 28th, our debit card limits will be using the offline limits which will be as follows: ATM - $505; Point of Sale purchases - $2,500 per day. Balance inquiries at the ATM will also be unavailable during this time.
No. There will be no Saturday drive-thru banking on March 26th due to the core system banking upgrade.
If your current statement cycle ends on the 20th of the month, you will receive your normal statement through March 20th. You will receive an additional statement as of March 25th (due to the system update). Going forward, your statements will be sent on the last business day of the month. So, you will receive an additional statement on March 31st. If your current statement cycle ends on the last day of each month, you will receive a statement on March 25th (due to the system update), and you will also receive your normal monthly statement at the end of the month. There are no changes to loan notices or line of credit statements.
Since your account number is not changing, all current direct deposits or automatic drafts will continue to be processed normally. However, it is important to note that due to the weekend system conversion, any direct deposits, ACH debits, or recurring transfers that are scheduled for Friday, March 25th thru Monday, March 28th, will process on Friday, March 25th. This includes any recurring transfers you have scheduled in Online Banking.
The online and mobile banking system before and after the core banking system conversion is the same one that you use today. You will continue to use the same username and password you use today. The first time you log in after the system update, you may be prompted to re-authenticate your identity via text message or phone call.
Deposit and check images dated prior to March 28, 2022 will not be available for viewing through Online and Mobile Banking.
Bill payment services will be unavailable from 4pm Friday, March 25th through 8am Monday, March 28th. You will not be able to add/edit/update any bill pay information. All payments previously scheduled for March 25th- March 27th will process normally. Payee and payment history will remain in the system, and you will continue to maintain single sign-on access to bill payment through online and mobile banking.
No. The balances over conversion weekend will reflect balances and transactions as of the closing balance on Friday, March 25th. They will update to “real time” at start of business on Monday, March 28th.
There will be no impact to e-statements, so re-enrollment is not necessary.
We are very excited about several new features and services that this core banking conversion will allow us to provide for our clients. Here is a sneak peak of what is to come in the near future for River City Bank:
- New Online and Mobile Banking for our business clients
- Instant issue debit cards
- Simplified e-statement enrollment and management
- Quick and easy online account opening
We will communicate about enhanced features and new services that we’ll be releasing to our clients as we get closer to their availability.